Pendragon Forms is used to track help desk issues
downloaded from a PC database into a Palm Computing connected organizer.
Case Study
Developer/Location:
IT department of an academic institution in British
Columbia, Canada
Forms
Development Time:
20 Minutes.
Before
Pendragon Forms:
Before using Pendragon Forms, all calls
were printed out on paper forms. Upon completion the solutions were
entered into the database by the helpdesk staff. This original method
was time consuming and generated a lot of paper.
Benefits:
The electronic forms saves hours of tech
time wasted on paperwork.